You can send returned items from Babydan.co.uk within 14 days of receiving the package.
You return your package by filling out this cancellation form putting the items that you want to send back back in the package along with the cancellation form. Close the package thoroughly and send it to the following adress:
Baby Dan A/S
Mosegaardsvej 5
8670 Laasby
Denmark
When returning items, you may use a postal service of your own choice. We do not provide pre-paid return shipping labels. Remember to fill out a customs form, in order to send your purchased items back to our address in Denmark. Read more here
Please make sure that the goods are packed safely. You are in fact responsible for the package/goods until we receive it. So, please save your receipt from the post office as well as any possible track and trace number.
You will automatically receive a refund within 14 days of receiving your return package.
My product is damaged - what do I do?add
It is such a pity to receive a package that is not as it should be. Therefore, we would really like to help you as soon as possible so that you can get what you have ordered.
If your package has been damaged during shipping, please email our customer service on shop@babydan.co.uk. You must attach the following information:
If you think the product has been damaged prior to delivery, please email our customer service at shop@babydan.co.uk. You must attach the following information:
I have returned my item but have not received a refund?add
We always work to process your returns as soon as possible. But during busy periods, treatment can take up to 14 days.
So we hope you will wait to contact customer service until the 14 days have passed. Then we have better time to process returns and other inquiries. The refund will be made to the same account that you used for the purchase.
What is the status of my complaint?add
We are busy and in the process of processing your complaint!
We will process complaints in the order in which they have entered and we will deal with your case as soon as possible.
In the case of an urgent matter, you are welcome to call our customer service instead of sending a new email. You can catch us on +45 86 95 11 55.
Can I exchange a product?add
If you would like to exchange a product, you must send it back and you will get a refund excluding the return shipment.
You must make a new order for the product that you would like to have instead of the returned one. Remember that you have 14 days right of withdrawal from the day you receive your item.
How do I advertise an item?add
You can contact our mail shop@babydan.co.uk. Always remember to provide the following information:
How do I receive your newsletter?add
You can get our newsletter by signing up for it here on our website. You must fill out the registration form with your name and email.
Then you can look forward to receiving our newsletter and being informed about our latest news and learn more about how to take best care of your child at home and on the go.
I no longer want to receive your newsletter - how do I stop it?add
If you no longer want to receive our newsletter, you can easily unsubscribe.
You must scroll down to the bottom of the newsletter and select "Unsubscribe newsletter". Click the link that sends you to a page where you can unsubscribe.
How do I exchange my item or regret my purchase?add
If you have regretted your purchase, you can return it. Then you must send the package back and get a refund excluding the return shipment.
If you wish to cancel your order, please contact BabyDan's customer service at shop@babydan.dk. As the order is most often packed and shipped on the same day it is placed, we cannot guarantee a cancellation. In the event that your order is already packed and shipped and therefore cannot be cancelled, you can return the purchase.
You have 14 days right of withdrawal from the day you receive your item. You must make a new order for the product that you would like to have instead of the returned one.
When can I expect to receive the money for my returns?add
We always try to process your returns as soon as possible.
During busy periods, treatment can take up to 14 days. We hope you wait to contact customer service until the 14 days have passed. In this way, we have better time to process your and others' returns.
You will receive a refund to the account you used for the purchase.
What do I do if I haven't received my order confirmation?add
If, one hour after your purchase, you still haven't received an order confirmation, you should contact our customer service at shop@babydan.dk.
Maybe there is a technical glitch at stake that customer service can help you resolve.
There is incorrect information in my order - what do I do?add
Practice, typos happen! Unfortunately, we cannot change the information in your order due to the risk of fraud.
If you typed the wrong email address, remember that you'll get an SMS when your package arrives.
If you would like a new delivery confirmation or order confirmation sent, please contact our customer service at shop@babydan.dk.
I'm having trouble placing my order - what do I do?add
If you can't be allowed to place your order, it could be due to several things. Have you remembered to fill in all required fields with correct information?
Or have you forgotten to click in the "I have read and accepted the terms" box?
If you pay with Visa or Mastercard, you will be sent a code to your mobile that you will need to verify your purchase. Maybe you missed it?
Can I stop my order?add
Unfortunately, we cannot stop your order once you have sent it. Then apply our return terms and right of withdrawal, which you can read more about here.
Can I change or add products to an existing order?add
Unfortunately, we can't change or add anything to your order or merge two orders.
We want to comply with our delivery times, which is why we handle your order shortly after you create it.
If you forgot to include an item in your order, you must make a new order.
How do I know my order has gone through?add
As soon as we receive your order, we will send you an order confirmation on your email.
You will also get an email from us when your order is packed and sent. In this email, you will get a package number that you can use to track your package at PostNord. You can track your package on PostNord's website.
If you don't receive an order confirmation, it might be due to a typo in your email address. If so, you can always contact our customer service and get help. You can write to us at shop@babydan.dk.
Can I order an item that is not in stock right now?add
No, you cannot order an item that is not in stock. You can see if the item is in stock on each product page. If the item is in stock, it says "In stock" next to a small green dot.
If you have selected an item that is unfortunately out of stock, we cannot guarantee that the item will be put back away.
Do I get a receipt for my purchase?add
Once you have completed the payment, you will receive an order confirmation for your purchase. You will receive it on your email.
The order confirmation serves as both a receipt and a guarantee certificate. If you have more questions, please contact customer service at shop@babydan.dk.
How long is the delivery time?add
We usually have a delivery time of 7-10 business days.
The delivery time is calculated from the day you submitted your order.
Can you set my merchandise when I'm not home?add
If you know that you are not at home during the time your package is delivered, you should contact PostNord yourself to arrange for them to put the package at your door.
Babydan.co.uk cannot allow PostNord to place your parcel at your address without your signature, because the responsibility for the goods is yours as soon as they are delivered.
What do I do if I haven't received my order?add
In the vast majority of cases, our packages arrive on time, but unfortunately in some periods there may be delays, for example in the run-up to Christmas.
If you haven't received your order, you can first try tracking your package via PostNord's Track & Trace. You must use the package number that you received in the email from PostNord.
If you're having trouble tracking your package, contact PostNord. Otherwise, you are always more than welcome to contact us on shop@babydan.co.uk or on phone +45 45 86 95 19 72. Then we'll try to help you.
Do you also deliver outside the UK?add
No, we only deliver in the UK.
What do I do if my item is delivered in error?add
It's human to fail. At Babydan.co.uk, it is people who pack your order and therefore, unfortunately, errors can sometimes occur. Of course, we are very sorry.
If you receive the wrong item, contact customer service on shop@babydan.co.uk or call + 45 86 95 19 72. Then, of course, we will ship the right product as soon as possible.
You must return the wrong item with the return label that you received along with the order confirmation.
How much is the freight?add
We offer the following delivery options:
We always ship your shipment as a private package. This provides insurance for the shipment and allows you to track the package.
At checkout, you can see which delivery method we use to deliver your package.
Does COVID-19 affect the delivery of my order?add
During the Corona crisis, many companies and consumers experience that there is extra pressure on online webshops.
The same goes for us in Babydan.co.uk, but we are working hard to deliver your package on time.
We also have a wide range of guidelines on how our employees work, so we reduce the risk of infection as much as possible.
Safety is our heart issue, and it also applies when it comes to the health of our employees and yours.
Where's my package?add
When your package is shipped from our warehouse, you will receive a delivery confirmation.
The delivery confirmation includes your package number so you can track and follow the package at any time. You can track your package on PostNord's website.
Which payment cards can I use on Babydan.co.uk?add
At Babydan.co.uk we receive:
There is no charge for payment with the above card on BabyDan.co.uk.