Do you have a question? Maybe you can find the answer right here. Our FAQ is your quick and easy help page. Here, you can read more about our return policy, how to pay for your order, or what delivery methods there are available to you.
If you cannot find the answer to your question here, please do not hesitate to contact us per e-mail to firstname.lastname@example.org or call us on +45 86 95 11 55. We will help you as fast as we can.
Some part of my product is missing - what can I do? add
If you are missing a spare part for your safety gate, then in some cases we can help you by sending you a new one. You can contact us by writing to email@example.com.
However, please note that not all spare parts can be replaced. For example, front mounted plastic fittings cannot be replaced, as they are pressure mounted and therefore the safety gate will not meet the safety standards after that part is replaced.
If that happens to be the part that you want to replace or is missing, you will have to buy a new safety gate. However, if you are short a handle, then in some cases that can be replaced.
Contact us by writing to firstname.lastname@example.org if you need advice.
Complaint and return
How do I advertise an item? add
You can contact our mail email@example.com. Always remember to provide the following information:
- Product number
- Product name
- Age of the item
- Why do you want to advertise the item
- Picture of the fault/damage (if possible)
I no longer want to receive your newsletter - how do I stop it? add
If you no longer want to receive our newsletter, you can easily unsubscribe.
You must scroll down to the bottom of the newsletter and select "Unsubscribe newsletter". Click the link that sends you to a page where you can unsubscribe.
Right of cancellation
When can I expect to receive the money for my returns? add
We always try to process your returns as soon as possible.
During busy periods, treatment can take up to 14 days. We hope you wait to contact customer service until the 14 days have passed. In this way, we have better time to process your and others' returns.
You will receive a refund to the account you used for the purchase.
Do I get a receipt for my purchase? add
Once you have completed the payment, you will receive an order confirmation for your purchase. You will receive it on your email.
The order confirmation serves as both a receipt and a guarantee certificate. If you have more questions, please contact customer service at firstname.lastname@example.org.
Shipping & delivery
Where's my package? add
When your package is shipped from our warehouse, you will receive a delivery confirmation.
The delivery confirmation includes your package number so you can track and follow the package at any time. You can track your package on PostNord's website.
Which payment cards can I use on Babydan.co.uk? add
At Babydan.co.uk we receive:
- Mastercard & Visa
- Visa Electron
There is no charge for payment with the above card on BabyDan.co.uk.